Same Day Locksmith (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website samedaylocksmithkc.com or use our locksmith services.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.
1. Information We Collect
Personal Information You Provide
We collect personal information that you voluntarily provide to us when you:
- Request locksmith services through our booking form
- Contact us via phone, email, or our website
- Subscribe to our communications
- Provide feedback or reviews
The personal information we may collect includes:
- Contact Information: Name, email address, phone number, and service address
- Service Details: Type of locksmith service needed, preferred service time, and specific requests
- Payment Information: Billing information when you pay for services (processed securely through our payment processor)
- Communication Records: Records of your communications with us, including emails, phone calls, and messages
Automatically Collected Information
When you visit our website, certain information about your device and usage may be automatically collected, including:
- Browser type and version
- Operating system
- IP address and general location (city/state level)
- Pages visited and time spent on pages
- Referral source (how you found our website)
2. How We Use Your Information
We use the information we collect for the following purposes:
To Provide Services
- Schedule and dispatch locksmith technicians to your location
- Communicate with you about your service request
- Process payments for services rendered
- Provide customer support and respond to your inquiries
To Improve Our Business
- Analyze website usage to improve our site and services
- Understand customer needs and preferences
- Develop new services and features
- Monitor and prevent fraud or misuse of our services
To Communicate With You
- Send service confirmations and updates
- Respond to your questions and requests
- Send marketing communications (with your consent)
- Request feedback on our services
3. Third-Party Service Providers
We use trusted third-party service providers to help us operate our business and serve you better. These providers have access to your personal information only to perform specific tasks on our behalf and are obligated to protect your information.
Workiz (Booking & Scheduling Platform)
We use Workiz to process service requests submitted through our website booking form. When you submit a booking request, your information is transmitted to Workiz for scheduling and service management purposes. You can review their privacy policy at workiz.com/privacy-policy.
Other Service Providers
We may also use other service providers for:
- Payment processing
- Email communications
- Website hosting and analytics
- Customer relationship management
4. How We Protect Your Information
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Secure Socket Layer (SSL) encryption for data transmission
- Secure servers and data storage
- Regular security assessments
- Limited access to personal information by authorized personnel only
- Employee training on data protection and privacy
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.
Typical retention periods include:
- Service Records: 7 years (for business and tax purposes)
- Marketing Communications: Until you unsubscribe or request deletion
- Website Analytics: 26 months
6. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information:
Access and Portability
You have the right to request access to the personal information we hold about you and receive a copy in a portable format.
Correction
You have the right to request correction of inaccurate or incomplete personal information.
Deletion
You have the right to request deletion of your personal information, subject to certain legal exceptions (such as records we must keep for tax or legal purposes).
Opt-Out of Marketing
You can opt out of receiving marketing communications from us at any time by:
- Clicking the “unsubscribe” link in our emails
- Contacting us directly using the information below
Do Not Sell My Information
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
7. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:
- Remember your preferences
- Understand how you use our website
- Improve website functionality
You can control cookie settings through your browser preferences. However, disabling cookies may limit certain features of our website.
8. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete that information promptly.
9. Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
10. California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information we collect, use, and disclose
- Right to request deletion of your personal information
- Right to opt-out of the sale of personal information (we do not sell personal information)
- Right to non-discrimination for exercising your privacy rights
To exercise these rights, please contact us using the information below.
11. Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. We will notify you of any material changes by:
- Posting the updated policy on our website with a new “Last Updated” date
- Sending you an email notification (if we have your email address)
We encourage you to review this privacy policy periodically to stay informed about how we protect your information.
12. Contact Us
Questions About This Privacy Policy?
If you have questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:
Same Day Locksmith
115 N Chester St, Olathe, KS 66061
We will respond to your inquiry within 30 days.
13. Consent
By using our website and services, you consent to the collection and use of your information as described in this privacy policy. If you do not agree with this policy, please do not use our website or services.